Send debug information to d!nk support

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In case of issues with the app, we have foreseen a function to gather relevant information from the app to facilitate debugging.

Android & iOS (iPad/iPhone)

On the landingpage, click the 'settings' icon 

You will see an overview of all settings and at the bottom of the list you will see a link "Send email with debug files". click on this link and an email with attachment will be shown. Send this email to support@dink.eu

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Windows app

Following information helps our engineers to analyse the problem, find the cause and provide a solution. Please send following information to support@dink.eu

1. Debug file
This text file contains useful information about errors in the app. You can find this file debuglog.txt in the folder: 

C:\Users\[your_user_name]\AppData\Local\Packages\dINKbvba.dNK_[code]\LocalState\logs

[your_user_name] is the login that you use on your PC
[code] is a string of digits specific to your installation

Please attach this file to the email.

2. database

Deliver a copy of the file dink26 .sqlite, which can be found in the LocalState folder

C:\Users\[your_user_name]\AppData\Local\Packages\dINKbvba.dNK_[code]\LocalState\

3. Screenshot of the dink content will give us insight if the d!nk content is correctly downloaded and unzipped to your PC.

in this folder:
C:\Users\[your_user_name]\AppData\Local\Packages\dINKbvba.dNK_[code]\LocalState\content
you find many subfolders with a long string (like [ahVlfmRpbmsta2lvc2staHUYgICA0cOQuwgMJ...]. 

Please open at least 3 such a folders and take a screenshot of the contents and attach this screenshot to the email. If there are no subfolders present, please let us know.

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