Whenever you are experiencing an issue it is very helpful for our support colleagues that you can show it on a screenshot and mail that to firstname.lastname@example.org.
Below you can find tutorials on how to create and send these screenshots for the OS and the device you are working with:
- Your iPhone: https://support.apple.com/en-us/HT200289
- Your iPad: https://support.apple.com/en-us/HT210781
- Your Surface: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-a-microsoft-surface/
- Your PC: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-pc/?itm_medium=editors
- Your smartphone / tablet: https://support.google.com/android/answer/9075928?hl=en