Whenever you are experiencing an issue it is very helpful for our support colleagues that you can show it on a screen recording and mail that to email@example.com.
Below you can find tutorials on how to create and send these screenshots for the OS and the device you are working with:
- Your iPhone / iPad: https://support.apple.com/en-us/HT207935
- Your Surface / PC: https://www.digitaltrends.com/computing/how-to-record-your-computer-screen/?itm_medium=editors
- Your smartphone / tablet: https://android.gadgethacks.com/how-to/enable-built-screen-recorder-android-10-0194955/